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Return Policy - Tinsel Decor

Return Policy

TINSEL DÉCOR LTD ACCEPTS RETURN AS PER THE FOLLOWING POLICY

  1. You can return any defective/damaged products delivered in such condition and we will exchange or process a refund in five working days, however the refund will not be given in cash but can be used to buy/purchase the same good or something else of equivalent value.
  2. The following items are NOT returnable:
    • All discontinued and clearance merchandise.
  3. While seeking to return an item, the customer need to raise an alert with us within 3 days from the date of delivery for being eligible for the return, refund or exchange
  4. The product requiring exchange, refund or return should be received by us within 5 working days of the date of delivery in order to be eligible for the same.
  5. We retain the rights to examine whether the product returned is defective/damaged and based on the verification Tinsel Décor Ltd will either re-deliver/replace or refund the product/money to the customer.
  6. In case product is defective or damaged, Tinsel Décor Ltd will replace and resend the product to the customer address subject to the availability of the stock of the product.
  7. In case the returned product is not defective/damaged then the customer will be informed about the same and the same product will be resent to the address of the order.
  8. The customer is responsible for sending charges for replaced/re-sent product.
  9. If the product stock is unavailable then a request for the refund will be initiated and the same shall be informed to the customer

LOCAL DELIVERY Call/Whatsapp: +254 714 258312

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