Question: Who is Tinsel Decor Limited?

Answer: Tinsel Decor is a limited company that provides decorating accessories that can be used at various events. Also, we provide non-edible decorating cake toppers, normal balloons, foil balloons, helium balloons, helium gas, candles that decorate your cakes, both electric and manual pump, gift wrapping, balloon assembling and hiring cake and balloon stands at an affordable price.

Question: How Can I Contact You?

Answer: We are always happy to hear from you. If your question has not been covered in our FAQ page, please contact us via our Store helpline numbers and we will respond immediately.

Question: Do you offer Wholesale?

Answer: Yes, we do offer wholesale pricing on a variety of items. To get an elaborate quotation please reach us via WhatsApp 0714258312

Question: How do you hire the stand?

Answer: We hire balloon stand for 3 days at 1000sh and cake stand at 700sh per stand, due to security purposes one has to pay the full amount of the stand then on the returning day we deduct the hiring charge fee, that’s if the customer adheres to the agreement but if one exceeds the three days we charge an extra cost of 300sh per stand per day.

Question: Do you do deliveries?

Answer: Yes, we do facilitate deliveries via any mode preferred and chosen by the customer. We offer same-day delivery services for all orders.

Delivery within Nairobi is done within 2 hours upon confirmation and payment of order.

For delivery cost to specific locations kindly contact our agents via WhatsApp.

For delivery to areas outside Nairobi, the delivery time and cost will depend on your choice of parcel delivery service, the value and size of your parcel.

The only thing we don’t offer delivery services on is inflated balloons, for that we request our customers to send their own riders or pick the balloons themselves.

Question: How do I get a receipt?

Answer: You will receive by email the order confirmation that summarizes your order and the payment details. When your shopping is delivered, you will be given a detailed receipt delivery note of your received order by the carrier.

Question: What time do you open?

Answer: Our business working hours are
MONDAY: 7:30am-6:00pm
TUESDAY: 7:30am-6:00pm
WEDNESDAY: 7:30am-6:00pm
THURSDAY: 7:30am-6:00pm
FRIDAYS: 7:30am-6:00pm
SATURDAY: 8:00am-5:00pm

Question: What If an Item Is Unavailable?

Answer: We go to great lengths to ensure we always find all items in your order. This often necessitates us checking as many retail outlets before concluding your order. If after checking our stores, the item is still unavailable; our well-trained personnel will contact you to offer suitable replacements. You are not obliged to accept the replacements and we will only account for them after receiving a go-ahead from you.

Question: How do I place an order?

Answer: To make a purchase order, you could either shop via physical visit of the shop or reach us out via WhatsApp number 0714258312

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